Privacy Policy

About Our Company

Manx Independent Carriers (Registered in the Isle of Man No. 106018C) and whose registered address is Distribution Centre, Snugborough Trading Estate, Braddan, Isle of Man, IM4 4LG, is committed to processing personal information about you and our customers in ways that comply with our legal obligations.

We may share your personal data with third party service providers who are contracted by us and we shall ensure that they will hold your personal data securely and shall use it only in order to fulfil the service for which they are contracted. When there is no longer a service need, or the contract comes to an end, the third party will dispose of all personal data according to our procedures. We will never share your personal data with third parties until we have received your consent, unless we are required to do so by law.

Personal Information

Personal information we may collect

We may collect personal information which we receive when you:

• use our websites or other sites accessible from our website;
• use our services;
• contact us; or
• are a recipient of our services.

This may include information which you provide where you:

• complete one of our forms or receipts;
• contract with us;
• enter information on our websites;
• contact us in writing or by phone or;
• which is recorded on consignments or parcels sent to you through us.

We may collect the following types of information:

• your name, address, email address, telephone number(s) and other contact details;
• video information from CCTV recording systems deployed at our sites for security and safety reasons;
• information required to provide you with a service, and details of our services that you have used;
• your company’s name, your position in the company; the company’s address, company’s email address and telephone number;
• your payment information such as credit or debit card details;
• information collected through using our websites, for example by cookies;
• details of any enquiry or complaint;
• information about the consignments or parcels sent to you; and
• your information when signing for receipt of a parcel or consignment.

How we collect personal information

We collect personal information in the following ways:

• directly from customers: e.g. when a customer signs up to receive our services or registers on our websites;
• from third parties who use our services (e.g. information recorded on items or parcels sent to you by sender of the parcel or consignment);
• from other companies in Manx Independent Carriers Group (e.g. if a customer has indicated that they wish to receive information about the products and services of MIC Group companies);
• from third parties (e.g. when we acquire third party marketing lists or information from the electoral roll; get authorisation for a payment you make or when undertaking an identity or credit check);
• when services are provided together with a business partner and the information is collected by the business partner in order for us to provide you with the services (e.g. your signature when you sign to receive a parcel sent by a sender using our services); and
• when items pass through our network we may collect information on the outside of parcels and other items e.g. name and address information enables us to route items through our network for delivery to the addressee.

Uses of your personal information

To provide you and other customers with services that you may request from us or selected third parties.

Legal basis for doing so:

• In accordance with a contract
• Compliance with legal obligations
• Legitimate interests – to provide a high standard of services, to protect the interests; of our business and customers.

To administer payments

Legal basis for doing so:

• In accordance with a contract
• Compliance with legal obligations

To recover debts

Legal basis for doing so:

• In accordance with a contract;
• Compliance with legal obligations;
• Legitimate interest – to ensure that our business is run prudently, our assets are protected and we are able to recover debts owed to us

To conduct credit checks

Legal basis for doing so:

• Legitimate interests – to protect our business by reducing credit risks to us

To resolve queries and complaints

Legal basis for doing so:

• In accordance with a contract
• Compliance with legal obligations
• Legitimate interest – ensure that our business is run prudently, queries are addressed, and complaints are investigated so we can prevent reoccurrence.

To enhance or improve your and our other customers’ experience of our services and websites

Legal basis for doing so:

• Compliance with legal obligations
• Legitimate interest – to ensure that our customers’ experiences of our websites and services are satisfying and to encourage continued interest.

To improve and develop our services, including our customer service standards

Legal basis for doing so:

• Legitimate interest – to ensure that our services meet the needs of our customers

To tell you about our services

Legal basis for doing so:

• Legitimate interest – to provide our customers with information about our services that may be of interest, provided that we have our customers’ consent to do so.

To protect security e.g. to check your identity when you use our services

Legal basis for doing so:

• In accordance with a contract
• Compliance with legal obligations
• Legitimate interest – to prevent and investigate fraud and to check your identity in order to protect our business

To comply with our legal obligations

• Compliance with legal obligations
• Legitimate interest – to protect our business

Protecting your information and how long we keep it

This section is about how we keep your information secure and how long we keep hold of it for. We always follow the law and delete your information when we no longer need to keep it.

Keeping personal information secure

We are committed to keeping customers’ personal information secure to protect it from being inappropriately or accidentally accessed, used, shared or destroyed, and against it being lost.

How long we keep personal information

We will only retain customers’ personal information for as long as we need it to carry out a particular purpose or meet a particular obligation.

Accessing your personal information

Accessing and updating how we use your personal information

You have certain rights with respect to the personal information we hold about you, which subject to laws, include the following:

• Request a copy of the personal data we hold about you;
• Inform us of a correction to your personal data;
• Exercise your right to restrict our use of your personal data;
• Exercise your right to erase your personal data; or
• Object to particular ways in which we are using your personal data.

We provide customers with access to their personal information and the opportunity to amend and update their details or preferences (including consent to receive marketing communications) in order to keep the information up-to-date and accurate.

You can exercise your rights to any of the above by contacting us directly in writing. See ‘How to contact us’.

Requests must be made in writing and proof of identification is required in order to protect your information. We also require sufficient details to be able to locate your information. For example, dates and details of the websites or services that you have used. An optional form may be provided to assist us in locating the information you require.

Keeping personal information up to date

We will ensure that personal information is kept accurate and up to date as far as is reasonably possible. However, we rely on our customers to ensure that some of the information we hold about them is accurate and up-to-date. We encourage customers to inform us of any changes to their information (e.g. by updating your address details).

How to contact us about your personal information

For requests, complaints or queries relating to the use of your personal information please contact our Governance Team. To contact the team please write to:

Governance Team
Manx Independent Carriers Limited
Distribution Centre
Snugborough Trading Estate
Braddan
Isle of Man
IM8 2LE

Email: dpo@mic.co.im

Sharing your information

Customer information will be shared with MIC Group companies, as well as selected third parties. In this section we detail how, why and with whom we share your information.

Passing on your personal information to third parties

Customers’ information is shared with selected third parties for the following reasons:

• where customers have indicated they wish to receive information about products, services or promotions that may be of interest to them;
• where services are provided together with a business partner and it is necessary to disclose the information to them in order to provide the services;
• for the prevention of fraud against us, third parties and customers;
• for the purposes of identity verification;
• for the purposes of recovering debt;
• to prevent money laundering;
• where products and services are provided to third parties by us (e.g. for the purposes of identity verification and fraud prevention, and it is necessary to disclose information to them in order to provide the service);
• Other third parties (including the police, law enforcement agencies, credit reference and fraud prevention agencies and other bodies) to protect our or another person’s rights, property, or safety e.g.
  • to exchange information to protect against fraud and to reduce payment risks;
  • in connection with the prevention and detection of crime.

Disclosures of personal information required by law

We may be required to disclose certain personal information because it is required by law or for the purposes of legal proceedings.

Passing on your personal information for fraud prevention purposes

If false or inaccurate information is provided and fraud is identified, details will be passed to fraud prevention agencies. Law enforcement agencies may access and use this information. We and other organisations may also access and use this information to prevent fraud and money laundering, for example, when:

• Checking details on applications for credit and credit related or other facilities;
• Managing credit and credit related accounts or facilities;
• Recovering debt;
• Checking details on proposals and claims for all types of insurance;
• Checking details of job applicants and employees

We and other organisations may access and use, from other countries, the information recorded by fraud prevention agencies.

Please see below for details of how to contact us if you wish to access your personal information or details of relevant fraud prevention agencies

Transfers of personal information outside of the UK

Manx Independent Carriers Limited is based outside of the UK but has passed GDPR equivalent legislation and currently holds adequacy granted by the EU. If we do transfer personal information outside of the UK and Isle of Man, we will ensure that information is protected to a level which meets the requirements of the relevant law.

Marketing preferences

A customer may allow us to provide them with information about products and services that we, or third parties we have selected, which may be of interest to them. We will only do this where a customer has agreed to receive such information.

What are marketing preferences?

You agree to receive marketing information: from MIC Group about our products and services by choosing to opt-in on your registration form for our website or service.

• from MIC Group about its similar products and services where you provide your details in the course of purchase or negotiations for the purchase of a service.
• from third parties about their products and services by choosing to opt-in on your registration form for our website or service.

The marketing channels used may include all means of communication e.g. email, post, phone, SMS text message and other electronic means. If electronic channels are to be used this will be specifically stated when we collect your details.

Managing your marketing preferences

If you no longer wish to receive marketing communications, you may request to opt-out (unsubscribe) at any time. However, if you have provided information to a MIC Group company through another channel, the use of that information will not be affected by the opt-ins or opt-outs you specify directly with us.

If your information has been passed to third parties you may need to contact them if you change your mind in relation to their continued use of your information.

You can opt-out and request changes to other marketing consents provided to us by writing to our Governance Team (see contact details at the end of the page).

Our Cookie Policy

You can read more on our Cookie Policy here.

Have a general question about how we use your data?

For requests, complaints or queries relating to the use of your personal information please contact our Information Security Team. To contact the team please write to:

Governance Team
Manx Independent Carriers Limited
Distribution Centre
Snugborough Trading Estate
Braddan
Isle of Man
IM8 2LE

Email: dpo@mic.co.im